4. Can I change the Delivery address or Delivery date of Order?
We will change the delivery address or delivery date as long as your order has not been delivered. Or is not on its way to being delivered. To request a change to delivery address, Please e-mail us the new address order@KolkataCakeShop.com.

5. Is it safe to use my Credit Card Online ?

Our Payment gateway is a Verisign Secured gateway.and Your Credit Card information is encrypted and is sent for processing using SSL ( secure socket layer) technology. Even we do not get the card number etc.

6.How safe is my personal information ?
muffinscakeshop.com does not rent or sell information they receive from web orders or email registrations to third parties.

7.Why is my Shopping Cart empty or there is Error or Empty Form ?

If the products you have selected is not showing up in your shopping cart, there may be a Cache Memory problem in your PC. Please enable the cache Memory tab. or You Close the browser and Re-open the browser and reopen our website www.kolkatacakeshop.com Still if you face any problem you can call on 0091 - 9921142222 or write to us at order@KolkataCakeShop.com

8. How do I know Delivery Time ?
We provide you with a Calendar as soon as you click on BUY button to choose an item for delivery.Just check the Calendar in the landing page for an idea about availability of date and product.

9.Can I mention Specific Delivery time ?
Yes, you can mention specific delivery time in the Instructions to Florist box in the Order form.However please note that we do guarantee delivery of your order on your chosen date but do not guarantee the time always.

10.What if there is problem in Product or NonDelivery?
If there is any problem in product or quality or non delivery of the products you should mail us within 24 hours of the delivery.We are not responsible for Non Delivery of Item caused due to Natural Calamities (Fire,Earthquake,Strike,Rains,Floods,Delivery Vehicle Failure etc )

11.Will My Product Look same as Shown in the Picture?

No Flowers and Decoration Shown in this Picture may differ in shape and size depending on availablity and city to city

12.Will my Order Deliver on same day i order ?

Orders Placed before 2:00 PM IST will be considered for Same Day Delivery.But Orders Placed on Occassions Like Valentines day,Fathers day,Mothers day.Diwali,Rakhi etc may not be considered for same day delivery.

13.Do you deliver Order on Sundays and National Holidays?

Orders placed for Sunday and National Holiday are not gaurenteed for delivery but you can call on 0091 - 9921142222 and get the confirmation of delivery.

14.Do you Deliver Midnight Order?

For Midnight Delivery Prior initimation is required and is available for limited cities only.It will be charged @ Rs.250 extra.It will be Delivered From 9 Pm till 12:30 Am any time between this Time Slot.You can call on 0091 - 9921142222 and get the confirmation of Midnight Delivery before Ordering.

15.Do you Deliver Early Morning?

For Early Morning Delivery Prior initimation is required and is available for limited cities only.It will be charged @ Rs.250 extra.It will be Delivered Fromandnbsp;7 Am till 2:00 Pm any time between this Time Slot.You can call on 0091 - 9921142222 and get the confirmation of Early Morning Delivery before Ordering.

16.What if Receipient is Not There at the Given Address or Refuses to Accept the Gift?

If Receipient is not there at his delivery address or Refuses to accept the gift then the order will be considered as delivered second attempt to deliver this order will be chargable.Cakes and Flowers are Perishable items delivery will be made only once.

17.Can I Send Some Message along with the Order?

Yes, you can send your personal message along with flowers by typing it in the Message box in the Delivery Address form.

18.How do i know muffinscakeshop.com has received my order or not ?

As soon as we recieve an order, an email is sent to the email id provided in the checkout form.

19.How are Flowers Delivered ?

All the Fresh flowers are hand delivered by the local florist in the respective cities and a strict guidelines and standard are maintained to ensure that the flowers are fresh and are upto the standard laid by the industry.

20.How do i come to know my order is Delivered Fine ?

muffinscakeshop.com guarantees each order to be delivered on the requested delivery date and an email is sent to you confirmaing the delivery.Also if by any reason the order can not be filled you will be contacted by our customer service as soon as the florist reported his delivery problem. If you know that the order did not reach its delivery destination you may contact us at order@KolkataCakeShop.com to claim a non delivery with reference to your Order Number.

21.When will the Order Delivered at What Time ?

We can not guarantee the time of delivery, but the flowers will be delivered on the delivery date specified by you. If your flowers need to reach the recipient at a specific time please mention it in the additional information box in checkout form or send us an email to order@KolkataCakeShop.com. Our delivery staff will do their utmost to meet your delivery time request, but we reiterate that we cannot guarantee the time of delivery.

22.What is My Order is Not Delivered on my desired date ?

In rare cases like these, full amount will be refunded. Read our Terms and Conditions for more information.

23.What Items can be sent along with the Order?

All the items mentioned on the site can be sent along with the orders but if you have anything that is not available on our site, you can always ask for the same on 0091 9921142222 and you will be given the Quote. But No Alcoholic Beverages or items not allowed to be sold online in India.

24.What if we wish to cancel the Order?

If you wish to cancel the order there will be 50% cancellation charges and you have to mail the cancellation mail 1 day in advance (24 hours) before the delivery date of the product at order@KolkataCakeShop.com.If you wish to cancel the order on the delivery date then there will be no refund for the amount paid.

25.What is Free Shipping ?

Free Shipping is available for Certain Cities , Please confirm on 0091 - 9921142222 or mail us on order@KolkataCakeShop.com for charges if applicable

26.Why i am being charged higher while making payment in International Curreny ?

Dear Customer when you opt for an international payment option rather than Indian Rupees (INR) many bank/credit card companies charges their customer fees for making payment in other currency execpt for which the credit card has been alloted (eg an Indian issuing bank credit card will charge their customer for making payment in Dollor,Euros etc and also the USA or any other country issuing bank will charge their customer for making payment in INR rupees or any other currency exept home town.

We are not responcible for such fees,liablities,charges levied by your credit card issuing company.Please check such charges with your bank before making the payment.

27.What if Cake Melts and Flowers are Dry?

Dear Customer we take a full precautions to delivery Cakes and Flowers properly in Good Condition,but many a time these problems occur due to Heat,Higher temperature,Traffic,More attempt of delivery if receipient is absent,Try to deliver at customer recommended time,Delivery boy takes time to find the address/receipient if in School,College,Hospital,Hotel,Hostels,Improper/In complete Address,Change of address by the receipient etc.We do not take or Gaurentee for such mentioned or any other case caused.

27.What are your Re-delivery Conditions ?

Dear Customer since Cakes and Flowers are Perishable items it cannot be re-delivered. If you wish to get it re-delivered Full products amount will be charged and fresh new order to ge generated for the re-delivery.

Re-delivery charges of Rs.250/- will be taken from the receipient for the same.

29.What if the Products are Not as per Quality Standared ?

Dear Customer if you have any complain about the products delivered you shloud email us the complain at order@KolkataCakeShop.com within 12 hours of the delivery.After that no complains will be logged nor any email correspondence will be made.